Students must complete the course within their registration date. If the course is not completed within the timeline, students
may extend the course to complete the curriculum and receive a certificate. A course extension provides students with additional time of course access for a fee.
If a student defaults on a payment, course access will be paused until the due payment is made. Once the payment is made, course access
will be resumed. Pausing course access will not affect the access in total.
ALTA guarantees a full refund to refund requests made within 14 days of registration. After 14 days, students are responsible for the full
tuition, regardless of any suspension of the course for default on payment. If a student has taken any final exams, or has
earned a certificate, he or she will not be eligible for a refund.
ALTA Language Services, Inc., in its presentation of the course, maintains a strict, zero tolerance policy against cheating. ALTA Language
Services, Inc. defines cheating in the following ways:
• Usage of any non-approved resources during all graded activities including but not limited to: dictionaries, glossaries, recording
devices, “cheat sheets,” previous exams, and any other non-authorized notes from class or from home.
• Providing the above-mentioned resources or otherwise aiding another student during all graded activities.
• Misrepresentation of self or claiming the work of others as their own.
If a student cheats in any of the above ways, they will receive a grade of “zero” (0) on the exam in question and will not be given an
opportunity to make up said exam. In addition, depending on the severity of the infraction (as determined by the course administrator),
they may be required to withdraw from the Course without reimbursement.
All Course materials, including but not limited to: brochures, textbooks, exams, and digital or mobile content and images (“Content”) are
owned and copyrighted by ALTA Language Services, Inc. or others with all rights reserved unless otherwise noted. Any Content that is a
trademark, logo, or service mark is also a registered and unregistered trademark of ALTA Language Services, Inc. or others. Student use of
any Content, other than as allowed hereunder, without the written permission of the Content owner is strictly prohibited. Students are
also advised that ALTA Language Services, Inc. will enforce its intellectual property rights to the fullest extent of the law.
Students who participate in live office hours and/or group coaching sessions may be recorded.
Recording permission is requested at the beginning of each live office hours and/or group coaching session. Students joining after the recording permission has been given by the existing students consent to the video and audio recording of the live session, unless they explicitly request for the recording to be interrupted. Students who do not wish to be recorded may join in listen only mode. Recorded office hours and/or group coaching sessions may be used for educational or promotional purposes, by ALTA Language Services only.
Students must pass all exams to receive a certificate if the course provides one. ALTA will not provide letters regarding written test scores
or class participation without a passing all required exams.
All grades are final and are determined by the evaluators in their sole discretion.
ALTA is committed to providing a work environment free of harassment in any form and will not tolerate or condone abusive conduct,
which may include rejection of the Course policies or repeated infliction of verbal or physical conduct that a reasonable person would find
threatening and intimidating. Any type of harassment on the job is unlawful whether it involves coworker harassment, harassment by a
manager, or harassment by persons doing business with or for the Company, such as clients, customers, or vendors. ALTA reserves the
right to refuse service to the violators of this policy.
These general terms and conditions (“Terms and Conditions”) are attached to and made a part of the Participant
Agreement (“Agreement”) signed by the person or entity requesting services (the “Client”) by ALTA Language Services, Inc. (“ALTA”).
1. Fees and Billing. Unless otherwise agreed in writing by ALTA, all fees for services provided by ALTA under the Agreement are payable in full, in United
States dollars, at the time of enrollment.
Third-party billing: When asked by the Client to bill a third party for any reason, ALTA will issue, at its sole discretion, an invoice to any name and address
provided by the Client. When ALTA bills a third party, it is a courtesy and convenience to the Client. When ALTA agrees to bill a third party, the Client
understands, acknowledges, and agrees that: (1) the Client remains the responsible party in this agreement, not the third party being billed; (2) the ALTA
terms and conditions remain in full force between ALTA and the Client, and that no transfer of relationship, responsibility, or agreement has taken place; (3)
the Client continues to be responsible for prompt payment of the invoice and liable for all collection costs outlined elsewhere in this agreement; and (4)
ALTA does not pursue collection activity against third parties since ALTA has no relationship or agreement with the third party.
2. Employees & Subcontractors; Non-Circumvention. Client agrees that, for the two-year period after the date of the Client’s most recent invoice from
ALTA, Client shall not solicit, employ or retain, either directly or indirectly, any employee, translator, interpreter, or other personnel contracted or supplied
by ALTA (together referred to as “ALTA’s Agents and Independent Contractors”) to provide services for the Client other than by hiring ALTA to provide the
desired services. Without limiting any other remedy which may be available to ALTA, if Client breaches this provision, Client shall owe to ALTA, as a referral
fee, 100% of any and all amounts paid by Client to any of ALTA’s Agents and Independent Contractors with respect to any services performed for Client by
ALTA’s Agents and Independent Contractors, other than by or through ALTA.
3. Copyrights. All Course materials, including but not limited to: brochures, textbooks, exams, and digital or mobile content and images (“Content”) are
owned and copyrighted by ALTA Language Services, Inc. or others with all rights reserved unless otherwise noted. Any Content that is a trademark, logo,
or service mark is also a registered and unregistered trademark of ALTA Language Services, Inc. or others. Client’s use of any Content, other than as allowed
hereunder, without the written permission of ALTA is strictly prohibited. ALTA will enforce its intellectual property rights to the fullest extent of the law.
4. Cancellation Policy. ALTA guarantees a full refund to refund requests made within 14 days of registration. After 14 days, Client is responsible for the
full tuition, regardless of any suspension of the course for default on payment. If Clients has taken the final written or oral exam, or have earned a certificate,
Client will not be eligible for a refund.
5. Disclaimer of Warranties. ALTA MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER TO CLIENT. WITHOUT LIMITING THE
GENERALITY OF THE FOREGOING, ALTA DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY AND ALL WARRANTIES, EXPRESS OR COMPLIED,
INCLUDING, WITHOUT LIMITATION, ANY (i) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (ii) WARRANTIES AGAINST
INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS, (iii) WARRANTIES RELATING TO DELAYS, INTERRUPTIONS,
ERRORS, OR OMISSIONS IN THE SERVICES PROVIDED UNDER THE AGREEMENT, (iv) WARRANTIES RELATING TO THE ACCURACY OR CORRECTNESS OF DATA,
AND ANY OTHER WARRANTIES OTHERWISE RELATING TO PERFORMANCE, NONPERFORMANCE, OR OTHER ACTS OR OMISSIONS BY ALTA. FURTHER, AND
WITHOUT LIMITING THE GENERALITY OF ANY OF THE FOREGOING, THERE IS NO WARRANTY THAT THE SERVICES PROVIDED UNDER THE AGREEMENT WILL
MEET CLIENT’S NEEDS OR REQUIREMENTS OR THE NEEDS OR REQUIREMENTS OF ANY OTHER PERSON OR ENTITY.
6. Limitation of Liability. ALTA SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY LOSSES, CLAIMS, CAUSES OF ACTION, EXPENSES, JUDGMENTS,
OR DAMAGES OF ANY NATURE OR KIND, INCLUDING WITHOUT LIMITATION SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR
LOSS OF PROFIT OR INCOME (COLLECTIVELY, THE “CLAIMS”), EXCEEDING THE LESSER OF THE INVOICE AMOUNT OR THE REPLACEMENT VALUE OF THE
SERVICE PROVIDED BY ALTA, AND REGARDLESS OF WHETHER ALTA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS. THIS LIMITATION SHALL
APPLY WHETHER SUCH ALLEGED CLAIMS MAY BE DUE TO DISPUTE, INADEQUATE GUIDELINES, FAULTY SPECIFICATIONS, FAILURE TO RESPOND TO
INQUIRIES, NEGLIGENCE, SCHEDULING, THIRD PARTY SERVICE PROVIDER FAILURE, WARS, RIOTS, ACTS OF GOD OR NATURE, OR ANY OTHER CAUSE.
7. Medical Disclaimer. The content of any ALTA medical interpreter training program is purely made available for the general purposes of training about
language interpretation. IT DOES NOT intend IN ANY WAY, SHAPE OR FORM TO CONSTITUTE, NOR SHOULD IT BE CONSIDERED MEDICAL ADVICE. THE
INFORMATION INCLUDED IN ANY ALTA MEDICAL INTERPRETER TRAINING PROGRAM DOES NOT SERVE OR PURPORT TO SERVE AS A SUBSTITUTE FOR THE
MEDICAL ADVICE OF A QUALIFIED PRACTITIONER, CLINICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER.
The information presented on any ALTA medical interpreter training program should not be considered complete. It is provided as information to aid in
the development of language interpretation. Information about medical treatments is NOT provided as treatment advice. Client is responsible for seeking
professional advice from their practitioner, clinician or other healthcare providers. Medical advice should never be disregarded, nor should it be delayed
following the information received from any ALTA medical interpreter training program.
8. Indemnification. Each Party (in such capacity, referred to as “Indemnitor”) shall indemnify and hold the other Party and its respective shareholders,
directors, officers, employees, representatives, agents, servants, successors, and assigns (collectively “Indemnitee”) harmless from and shall reimburse
Indemnitee for any losses, damages, deficiencies, claims, causes of action or expenses of any nature (including reasonable attorneys’ fees and expenses)incurred by Indemnitee arising out of or resulting from any breach of any warranty, representation covenant or obligation of Indemnitor under this
Agreement.
9. Confidentiality. ALTA acknowledges that any and all proprietary information supplied to ALTA by or on behalf of Client shall be treated as confidential
and shall not be disclosed to any third party for any purpose except in connection with the provision of the Services provided hereunder. ALTA shall take
appropriate actions by instruction or agreement with each of its employees, contractors, agents and representatives to keep such information confidential.
10. Applicable Law. These Terms and Conditions and the Agreement shall be governed by, and construed under, Georgia law. Any action relating to, or
arising out of this Agreement shall be brought only in the state courts of Fulton County, Georgia or in any federal court sitting in Atlanta, Georgia under
Georgia’s “Long Arm Statute” (O.C.G.A. 9-10-91) or any other appropriate law. Client and ALTA waive all objections and defenses they have or may have
as to jurisdiction and venue not being proper or over the subject matter in any of these courts.
11. Dispute Resolution. Any controversy or claim arising out of or relating to these Terms and Conditions, or the breach thereof, shall be settled by
arbitration administered by the American Arbitration Association in accordance with its then-prevailing Commercial Arbitration Rules, and judgment on
the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration will be conducted in the English language
in the City of Atlanta, Georgia, in accordance with the United States Arbitration Act.
12. Notices. All notices or communications required or permitted to be given hereunder shall be in writing and shall be effective when transmitted, with
machine generated transmittal confirmation, if sent by fax to (a) Client at its address or fax number in its Request or other correspondence, to ALTA, or (b)
ALTA at its address or fax number shown on its confirmation of Request to the Client. A notice shall be deemed effective if sent by email to (a) Client at its
email address shown in its Request or other correspondence, or (b) ALTA, at its email address shown in its confirmation of Request to the Client, and such
notice shall be deemed to be received on the day it was sent.
13. Modifications. No modification, amendment, supplement to or waiver of these Terms and Conditions shall be binding upon the parties hereto unless
made in writing and duly signed by both parties.
14. Waiver. No waiver by either party, express or implied, of any term, condition or obligation of these Terms and Conditions shall be construed as a
waiver of any subsequent breach of any term, condition or obligation of these Terms and Conditions, whether of the same or a different nature.
15. Entire Understanding. These Terms and Conditions, the Agreement and the terms of any written confirmation provided by ALTA to the Client, set
forth the entire understanding of the parties as to the subject matter hereof, and supersede all previous understandings or agreements (whether written
or oral) concerning the subject matter hereof.
16. Severability. If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be severed from these Terms
and Conditions with respect to the matter in question, and the remainder of the Terms and Conditions shall remain in full force and effect.
17. Publicity. ALTA may use the name of the Client in press releases, advertising and materials distributed to prospective Clients, unless otherwise agreed
by the parties in writing.
18. Reproduction of this Agreement. ALTA may reproduce the Agreement and these Terms and Conditions (by electronic means or otherwise) and
thereafter may destroy the original document. Client agrees that these agreements so reproduced shall be binding upon Client and enforceable and
admissible in evidence against either party to the same extent as if the original of these documents had not been destroyed and presented to Client.
This is the privacy policy for ALTA Language Services, Inc (ALTA).
These websites are the property of ALTA. We take the privacy of all visitors to these websites very seriously and therefore set out in this privacy policy our position regarding certain privacy matters and the use of cookies for these websites.
This policy covers all data that is shared by a visitor with us whether directly via altalang.com, learn.altalang.com, and portal.learn.altalang.com or via email. This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via these websites or via email, as established by the General Data Protection Regulation.
While using our site, we may ask you to provide us with certain personal data that can be used to contact or identify you (“Personal Data”). Personal Data may include, but is not limited to:
Like many websites, we and our third-party service providers, such as advertising and analytics providers, use cookies, web beacons and other data technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us recognize you, customize your experience and make relevant marketing messages. Here are some of the types of information we collect:
Cookie data. We may use “cookies” (a small text file sent by your computer each time you visit our site) or similar technologies to record log data. Many browsers default to accepting cookies. You may be able to change this setting in your browser and you can also clear your cookies. If you do, you may lose some functionality of our site. Check your browser’s help function to learn more about your cookie setting options.
We may use the following types of cookies:
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, ALTA is relying on the following lawful grounds to collect and process any personal data you may have provided:
We do not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt out of having your personal information shared.
We will share your information in the following ways:
This site is operated in the United States. If you are located in another jurisdiction, please know that your information will be transferred to, stored, and processed in the United States. By using this site and providing us with information, you consent to this transfer, processing and storage of your information in the United States. It is important to note that the privacy laws in the United States may not be as comprehensive as those in other countries such as the European Union. Our service providers use appropriate safeguards to transfer your personal data to the United States.
We may have links on our site to other sites that we do not operate. If you click on a third-party link, you will be taken directly to that site which is governed by its own privacy notice. We strongly encourage you to read that privacy notice. We do not control that site and assume no responsibility for the content, policies or its practices.
We aim to take reasonable steps, so you can correct, amend, delete or limit the use of your Personal Data.
We outline your choices below:
ALTA treats all material sent to us from our customers, employees, vendors, visitors, and job applicants as confidential in accordance with its current confidentiality commitments with them. Confidentiality provisions are required as part of all of our contracts with all of our customers, vendors and employees; each separate entity must sign a confidentiality agreement prior to becoming affiliated or working with ALTA.
ALTA maintains on secure systems all personal data regarding customers, visitors, employees, vendors and applicants to jobs posted on its portal. This information is collected to aid ALTA in conducting business operations. In addition to the personal data itself, the information which ALTA protects includes contact details, billing/invoicing/payment information, services and products provided to our clients, information within source and reference files sent to perform translation projects or regarding interpretation assignments, recordings of language tests and interpretation tests, written language and interpretation tests, language test results, interpretation test results, language training assessments, evaluations and tests, whether in digital or paper form. In regard to our employees and vendors, this information may also include contact details, payment information, professional qualifications, financial information, and information provided by the employee or vendor in its resume. Copies of all work that ALTA has done for its customers are maintained in appropriate files. ALTA does not rent, sell, loan, or otherwise make this information available to any third party unless required by law or court order, or as necessary to provide the requested services to ALTA.
All communication and files in digital format are stored on a secure network, accessible only by approved staff. All critical systems and servers are separately housed within ALTA’s secure facilities and are accessible only by authorized personnel. Our information security is managed internally and meets industry standards for secure networks. ALTA takes precautions to protect personal information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. ALTA’s physical premises are protected with a security guard, 24 / 7 / 365, and all off-hour entry is logged through an access control system. ALTA periodically performs network backups. While our backup files are stored offsite, they are handled by authorized personnel only.
ALTA will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
ALTA will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
This Policy may be amended from time to time. Appropriate public notice will be given in the event of such amendments.
We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at [email protected]
